Terms & Conditions

Customer Service


  1. All orders are shipped with delivery confirmation.
  2. Shipping fees are not refundable under any circumstance.
  3. Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.
  4. International Shipping Information is available upon request.


Stock Shoes

Shoes must be returned to us within 7 working days of the delivery date to your address, in the same condition as received, without any signs of wear or use, for return reasons, please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles, & avoid bending the foot to minimise creasing of the shoe.

Shoes ordered in the wrong size can be exchanged for a different size, but we do not refund shipping costs in this circumstance. The only time we will refund shipping incurred by the customer is if the goods we have sent out are faulty in some way, the fault must be reported to us within 7 working days of receiving the goods, after inspection at our factory, if perceived to be a genuine fault/flaw, a full refund will be given for the goods and shipping cost incurred.

Made to Order

Our Made to Order platforms allow our clients to decide the style, leather, toe shape, model, lining, size and sole. The pair is custom made for you so refunds or returns will not be accepted.
We highly recommend our clients to be sure of their size before ordering a Made to order shoe. 

Any changes on the order once it has been sent and processed, will have to be reported within 14 days from the date the order was placed. Otherwise the order will be in production and changes will not be accepted.

If the MTO you receive is faulty in some way, you will need to notify us within 7 working days of receiving the goods. As per on our RTW products, we will need to inspect the product at our factory. If we perceive to be a genuine fault/flaw, a full refund will be given for the goods and shipping cost incurred. If you do not report to us within that time, we will assume that you accept the goods.

Colour Variation

Please note that colours on our website will vary slightly depending how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we cannot guarantee a perfect match every time due to almost limitless variations in home monitor set ups.

We work with natural materials (leather hides), each leather hide can vary and accept antiques creams/dyes differently, a slight colour variation may accrue, this is out of our control, we do our best to keep this as consistent as possible.

Cancellation of Orders

We have made our website as user friendly as possible, however we do understand that purchasing online can sometimes be awkward, if you do place an order incorrectly and need to cancel, please contact us as soon as possible, as goods may be shipped on the same day or the day after ordering. enquiries@gazianogirling.com

VAT (Taxes)

VAT @ 20% will be added to all UK orders.

E.U. Countries & the rest of the world are VAT zero rated. Recipients will be expected to pay TAXES/Duties on receipt of goods in these countries.

Currency Converter

To assist you with currency conversion & exchange rates, please click this link.

Payment Options






Japan / World






Shoe Trees










 As soon as the product is ready to be shipped, we will confirm address and shipment date of the product with the client. Courier information and Tracking number will be provided for every order as soon as the shipment is booked. If the delivery exceeds over 10 days from day you receive the shipping confirmation, you will need to report to Gaziano and Girling as soon as possible in order to open an investigation with the courier.  

The courier will do 3 attempts on the delivery before returning the parcel or abandon the product. If the product is returned to the U.K. and we have to ship it again, the client will be charged again for the shipping costs.

If you live outside the EU, please be aware our courier will clear your goods in customs, but there will be an import duty to pay to the courier before you receive your goods. This will vary depending on the country the goods are being imported into.

Please note we are unable to ship items to Russia at this time. For more information please contact us: enquiries@gazianogirling.com



We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.


Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience (your information helps us to better respond to your individual needs)
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  1. To administer a contest, promotion, survey or other site feature
  2. To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our web site privacy policy.


If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 15.02.19.


If there are any questions regarding this privacy policy you may contact us using the information to the bottom of this page.

Gaziano Girling Limited

Email: enquiries@gazianogirling.com
Phone:+44 (0) 20 7439 8717