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Shoes must be returned to us within 7 days of the delivery date to your address, in the same condition as received, without any signs of wear or use, for return reasons, please take care when first trying on your shoes, try on a carpeted surface to avoid any marking of the soles, & avoid bending the foot to minimise creasing of the shoe.

Shoes ordered in the wrong size can be exchanged for a different size, but we do not refund shipping costs in this circumstance. The only time we will refund shipping incurred by the customer is if the goods we have sent out are faulty in some way, the fault must be reported to us within 7 days of receiving the goods, after inspection at our factory, if perceived to be a genuine fault/flaw, a full refund will be given for the goods and shipping cost incurred.

Cancellation of Orders

We have made our website as user friendly as possible, however we do understand that purchasing online can sometimes be awkward, if you do place an order incorrectly and need to cancel, please contact us as soon as possible, as goods may be shipped on the same day or the day after ordering.

Made to Order

Gaziano & Girling made-to-order service is available, if you have a specific request for a shoe we do not have for sale on our website, you have the choice of style, last shape, width, leather colour and sole specification, ultimately giving you a personal pair of shoes. If you wish to discuss this with us further please contact us us via email:

VAT (Taxes)

VAT @ 20%, will be added to all orders within the E.U.